If you’ve made any DNS changes you need to make sure that you have a CNAME from:

ftp.yourdomain.com -> CNAME -> ftp.stackcp.com (or wordpressftp.stackcp.com on the WordPress platform).

Without this CNAME you won’t be able to connect using ftp.yourdomain.com.

Please note DNS changes can take roughly 1 hour to propagate.

.

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